Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Google Analytics
When someone visits this website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
To opt out of being tracked by Google Analytics across all websites visit Google Tools.
Use of Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
When you visit this website for the first time, a banner informs you of the use of cookies and provides a direct link to this information page. If you confirm your acceptance of cookies by closing the banner, or if you continue to browse the site, you are confirming your consent.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and remove them, visit About Cookies.org or All About Cookies.org.
Google Retargeting
We use Google AdWords Remarketing to advertise our services across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of this website you have viewed by placing a cookie on your computer. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.
Meta Pixel (formerly Facebook Pixel)
We use technology called a Meta Pixel, which is a tiny snippet of JavaScript code that we’ve placed on each of our web pages. We use the Pixel to measure the return on investment of Meta Ads by reporting on the actions people take after viewing those ads. We also use it to show you more relevant advertisements on Meta based on your traffic on our Site. Meta may use cookies, beacons, and similar technology as part of this process.
You may opt out of Meta’s Custom Audience ads here: http://www.aboutads.info/choices/
Meta Conversions API
We send data directly from our server to Meta via the Conversions API. This connection allows us to optimize ad targeting, decrease cost per action and measure results. Server events are linked to a Meta Pixel ID and are processed like web events sent via Pixel. This means that web server events are used in measurement, reporting, and optimization in a similar way as browser Pixel events.
Tiktok for Business
We use tracking analytics from Tiktok for Business. See their Privacy and Cookie Policy for information that is collected and how it is used.
Web Forms
We collect personally identifiable information through forms on our website, but only if you choose to fill in your information and submit it to us. Common uses of this information include: to allow our staff to contact you to respond to your questions, to allow you to subscribe to an email newsletter, or to allow you to complete an order. The intent of each web form will be clearly labelled.
Go Green Pledge
You may submit your name and email to us by signing the Go Green Pledge. We won’t display your name publicly unless you ask us to, and we’ll never publish your email address publicly.
Email Newsletters
When you submit a web form on our website, we add your email to our email newsletter subscriber list. You may unsubscribe at any time by clicking the unsubscribe link in the footer of any email newsletter we send you.
Our email newsletter provider is MailChimp. For more information, see the MailChimp privacy policy: https://mailchimp.com/legal/privacy/
Live Chat
We use a service called tawk.to to allow you to chat with our staff through our website.
For more information, see the tawk.to privacy policy: https://www.tawk.to/privacy-policy/
Booking Services
We use a service called CheckFront to process booking of our services.
For more information, see the CheckFront privacy policy: https://www.checkfront.com/privacy
Links to External Websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
WooCommerce
We collect information about you during the checkout process in our store located at https://www.eaglewingtours.com/shop
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, we use Printful to fulfill merchandise orders.
Please see the Printful Privacy Policy for more details. https://www.printful.com/policies/privacy
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Contact Us
For questions about this privacy policy, contact us at info@eaglewingtours.com
Last Updated: July 19, 2022
