CODE OF CONDUCT

SUMMARY

Eagle Wing Tours is committed to providing a supportive, safe and welcoming environment that ensures respect and dignity for all guests and employees. The following Code of Conduct outlines our expectations from guests to help us meet this high standard of service.

BACKGROUND

The employees of Eagle Wing Tours perform with the highest level of integrity, diligence and transparency to ensure that company policies and procedures are followed. These policies and procedures are in place to optimize your tour experience, and to ensure your safety and the safety of our employees and other guests.

It is also the responsibility of our employees to ensure compliance with all provincial and federal laws and directives, including those from agencies such as Transport Canada, WorkSafe BC and public health authorities. In many cases these laws and directives are mandatory requirements with which Eagle Wing Tours must comply to stay in operation.

This Code of Conduct is strictly enforced and non-compliance will result in services being denied or terminated.

POLICY

All guests of Eagle Wing Tours are expected to treat our employees and other guests with respect and dignity. Eagle Wing Tours will not tolerate discrimination or harassment of any kind. Harassment may include unsolicited or unwelcome remarks, disrespectful gestures, verbal abuse, or physical contact.

The following is a list of behaviours that will not be tolerated:

  •     Physical violence
  •     Verbal abuse, including foul or discriminatory language
  •     Bullying
  •     Any form of harassment
  •     Intimidation tactics and/or making threats
  •     Malicious or harmful statements about others
  •     Public disclosure of another’s private information
  •     Possession of dangerous or unauthorized material
  •     Solicitation, purchase or selling of illegal substances

Guests who appear to be under the influence of alcohol or illegal drugs will be asked to leave the premises or be denied access to the boats. No recreational drugs are allowed on board our vessels, nor is alcohol without appropriate special event permits arranged through Eagle Wing Tours.

In 2020, based on recommendations from WorkSafe BC, BC public health authorities, Transport Canada and the Pacific Whale Watch Association, it is required that all persons on our vessels must wear approved face coverings for the duration of their tour. This is a non-negotiable condition of service.

VIOLATIONS

The General Manager and staff of Eagle Wing Tours reserve the right to exclude any person from accessing services or tours as a consequence of violating this policy. Deliberate violations on board a vessel may result in the offender being taken to the nearest harbour for land transport back to Victoria Harbour at their own expense.