Nathan is a tourism professional with over 30 years in the industry. He studied tourism management at Camosun College, in addition to Royal Roads University, and loves to learn and relate his knowledge to his staff and guests. Nathan was formerly in the hotel industry, where he learned about exceeding guest expectations at every level of service. He brings a passion for guest service, an experience-centric approach and a high level of professionalism to one of Victoria’s #1 attractions as we continue to grow and strive for excellence. While Nathan loved working in hotels, he saw an opportunity to join a company that is laser-focused on the four pillars that support this company: conservation, sustainability, research and education. Outside work, Nathan spends time with his wife and two young boys who are budding soccer players, karate masters and camping/outdoor enthusiasts. In his spare time, he referees soccer for the Vancouver Island Soccer League. He’s been named the top soccer official for the island on four occasions and was top referee for all of BC in 2015/16!